Shipping Policy for Prestige Jewell

Effective Date: January 17, 2025

At Prestige Jewell, we are committed to providing fast and reliable shipping services to ensure that your jewelry arrives in a timely and secure manner. Please read our Shipping Policy carefully to understand how we handle your order shipping.

1. Shipping Locations

We currently offer shipping within the United States and to select international locations. Please note that certain restrictions may apply based on the destination country.

  • Domestic Shipping (United States): We ship to all 50 states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

2. Shipping Methods

We offer several shipping options for both domestic and international orders. Shipping rates are calculated based on the weight, dimensions, and destination of your order.

  • Standard Shipping (U.S.): Typically arrives within 5-7 business days.
  • Expedited Shipping (U.S.): Typically arrives within 2-3 business days.
  • Overnight Shipping (U.S.): Arrives the next business day (available for orders placed before 12:00 PM EST).
  • International Shipping: Delivery times vary depending on the destination country, but typically range from 7-21 business days.

3. Shipping Charges

Shipping charges are based on your chosen shipping method and the shipping address provided during checkout. You will see the shipping cost before completing your order at checkout.

  • Free Shipping: We may offer free standard shipping promotions from time to time for qualifying orders. Check our website for current offers.
  • International Orders: Shipping costs for international orders will be calculated at checkout based on the destination and shipping method.

4. Order Processing Time

All orders are processed 1-2 business days after being placed. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may be delayed during high-demand seasons or due to product availability.

5. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use the tracking number to monitor the progress of your shipment.

6. Shipping Delays

While we make every effort to ensure that your order is shipped promptly, certain factors beyond our control—such as weather conditions, carrier delays, or customs processing (for international orders)—may cause delays. If your order is delayed for any reason, we will notify you as soon as possible.

7. Incorrect Shipping Information

It is the responsibility of the customer to ensure that the shipping address is correct at the time of order. If you realize that there is an error with your address, please contact us immediately to make the necessary corrections. We are not responsible for lost or delayed packages due to incorrect or incomplete shipping information provided by the customer.

8. International Orders

For international orders, you may be responsible for any additional fees or taxes incurred upon arrival in your country, such as customs duties, VAT, or import fees. These charges are not included in the shipping cost and must be paid by the recipient. We recommend that you check with your local customs office for information on potential charges before placing an order.

9. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact our customer service team immediately at info@prestigejewell.com. We will work with you to resolve the issue, which may include filing a claim with the shipping carrier.

  • Damaged Items: If your order arrives damaged, please take photos of the damage and contact us within 7 days of receiving the package. We will offer a replacement or refund for the damaged item.
  • Lost Packages: If your package is lost in transit, we will help you investigate the issue with the carrier. If the package cannot be located, we will offer a solution, such as a refund or replacement.

10. Returns and Exchanges

Please refer to our Refund and Returns Policy for information regarding returns or exchanges. Please note that all returned items must be in original, unused condition and in their original packaging.

11. Shipping Restrictions

For security reasons, we are unable to ship to certain locations, including:

  • P.O. Boxes (for certain shipping methods)
  • Freight forwarding addresses or international forwarding services
  • Some remote or restricted international locations

12. Customer Support

If you have any questions about shipping, please don’t hesitate to contact us. We’re happy to assist you.