Sales Policy for Prestige Jewell

Effective Date: January 17, 2025

At Prestige Jewell, we are committed to providing our customers with high-quality jewelry and exceptional service. By making a purchase on our website, you agree to the terms and conditions outlined in this Sales Policy. Please read it carefully before proceeding with your order.

1. Ordering

When you place an order with Prestige Jewell, you are making an offer to purchase products subject to availability and acceptance by us. We reserve the right to reject or cancel any order for reasons including, but not limited to, the following:

  • Product unavailability
  • Incorrect pricing or descriptions
  • Fraudulent activity or suspected fraud

Once we accept your order, you will receive an order confirmation email. If any issues arise with your order, we will contact you directly.

2. Pricing and Payment

All prices displayed on our website are in USD (U.S. Dollars) and include applicable taxes, except where noted otherwise. Prestige Jewell reserves the right to modify prices at any time without prior notice, although such changes will not affect orders that have already been processed.

We accept various payment methods, including major credit cards and secure payment gateways. All payments must be made in full at the time of purchase. If your payment is declined or there is an issue with processing your payment, we will notify you and request that you provide an alternative payment method.

3. Product Availability

While we strive to ensure that our products are available, sometimes items may go out of stock due to high demand or unforeseen circumstances. In such cases, we will notify you immediately and provide you with the option to:

  • Wait for the item to become available
  • Choose a different product
  • Receive a full refund

If a product is out of stock or unavailable, we will cancel the order and issue a refund promptly.

4. Shipping and Delivery

Prestige Jewell offers a variety of shipping options to meet your needs. Shipping fees are calculated at checkout based on the delivery method you select and your shipping address. Please note the following:

  • Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. However, during peak times, processing may take longer. We will keep you informed of any delays.
  • Shipping Time: Delivery times vary based on the shipping method chosen. We offer standard, expedited, and international shipping. Please refer to the shipping options at checkout for estimated delivery times.
  • Tracking: You will receive tracking information once your order has been shipped, so you can monitor its progress.
  • Shipping Charges: Shipping charges are non-refundable, and the customer is responsible for any customs duties or taxes for international shipments.

5. Order Cancellations

You may cancel your order within 24 hours of placing it as long as the item has not yet been processed or shipped. If the order has already been processed or shipped, you will need to follow our return process to initiate a return.

To cancel an order, please contact us immediately at info@prestigejewell.com or call us at (518) 731-6920.

6. Returns and Refunds

If you are not satisfied with your purchase, we offer a 30-day return window. Please refer to our Refund and Returns Policy for detailed information on how to initiate a return and the eligibility requirements.

  • Refunds: Once we receive your return and inspect the item, we will process your refund to the original method of payment.
  • Exchanges: We also offer exchanges for products of equal or greater value. Please contact us for assistance with exchanges.

7. Sales Tax

Applicable sales tax will be applied to orders based on the shipping address and the tax rates required by local, state, and federal laws. Sales tax rates may vary depending on your location, and this will be calculated at checkout.

8. Promotions and Discounts

We may occasionally offer promotions or discounts on our products. Promotions are subject to terms and conditions, which will be specified at the time of the offer. Discounts cannot be combined with other

offers unless explicitly stated. Promotions are valid only for the specified time period and cannot be applied retroactively to previous purchases.

9. Product Descriptions

We make every effort to ensure that our product descriptions, images, and prices are accurate. However, errors may occasionally occur. If we find that a product’s description or pricing is inaccurate, we reserve the right to cancel or modify the order before shipment. If this happens, we will notify you as soon as possible.

10. Customer Service

If you have any questions regarding your order or need assistance, please don’t hesitate to reach out to our customer service team. We are happy to help!

11. Modifications to This Sales Policy

Prestige Jewell reserves the right to make changes or updates to this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will be effective as of the posted date.