Sales Policy for PrestigeJewell

Effective Date: November 13, 2024

Welcome to PrestigeJewell, your premier destination for luxury jewelry and accessories. We are committed to providing a seamless and luxurious shopping experience that reflects the quality of our brand and products. Please carefully review our sales policy to understand our terms regarding purchases, shipping, payments, and more. This policy applies to all purchases made through our official website: prestigejewell.com.

1. Customer Satisfaction Commitment
At PrestigeJewell, customer satisfaction is our highest priority. We ensure that every piece is crafted to meet the highest standards, promising both elegance and longevity. If you have any questions about your purchase or our products, we encourage you to reach out via email at info@prestigejewell.com or by phone at (518) 731-6920.

2. Order Placement and Confirmation
Upon placing an order through our website, you will receive an email confirmation with your order details. This confirmation serves as proof of your purchase. Please review all details carefully. Should you notice any inaccuracies or need modifications, contact us within 24 hours to allow us to adjust your order as needed. Orders may be subject to availability, and we will promptly inform you if an item is unavailable or delayed.

3. Pricing and Payment
All prices listed on prestigejewell.com are in U.S. dollars (USD) and are subject to change without prior notice. We accept a variety of payment methods, including major credit cards and secure online payment gateways to ensure convenience and security. Upon order confirmation, your payment will be processed immediately. All orders are subject to sales tax based on your shipping address in compliance with state laws.

4. Shipping and Delivery
We are pleased to offer worldwide shipping to our customers. Once your order is processed, a tracking number will be provided via email so you can monitor your shipment’s progress. Standard delivery timelines are as follows:

  • Domestic Shipping (within the U.S.): 5-7 business days
  • International Shipping: 7-14 business days

Note: Shipping times may vary based on your location and customs processing for international orders. We strive to ensure timely delivery, but please allow additional time for high-demand periods.

5. Shipping Charges
Shipping costs are calculated based on the order size, weight, and destination. Standard and express shipping options are available. For domestic orders over $500, we offer complimentary standard shipping as part of our premium service.

6. Return and Exchange Policy
For details on returns and exchanges, please refer to our Return and Refund Policy page. Customers are allowed to request a return or exchange within 14 days of receipt, provided the item remains unused, undamaged, and in its original packaging. Customized and personalized items are not eligible for returns unless there is a defect in craftsmanship.

7. Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations are only permitted if the item has not been shipped. Once shipped, orders cannot be canceled, but you may return the item once received in accordance with our return policy.

8. Product Descriptions and Images
We strive to provide accurate product descriptions and images on prestigejewell.com. However, variations in color, appearance, and texture may occur due to lighting and screen displays. We encourage customers to contact us if they require further information before making a purchase.

9. Warranty and Repair Services
All PrestigeJewell items come with a limited one-year warranty covering manufacturing defects. This warranty excludes damage from accidents, misuse, or unauthorized repairs. For warranty inquiries or repair services, please contact us, and our team will assist you in making the necessary arrangements.

10. Contact Us
If you have any questions regarding this Sales Policy or need assistance with your purchase, feel free to reach out:

Thank you for choosing PrestigeJewell, where luxury meets exceptional craftsmanship. We appreciate your trust and are dedicated to providing you with a remarkable shopping experience. Please check back regularly for updates to this policy, which may change to reflect our evolving services and customer needs.