Refund and Returns Policy for PrestigeJewell
Effective Date: November 13, 2024
At PrestigeJewell, we strive to ensure that each of our customers is completely satisfied with their luxury jewelry and accessory purchase. However, if you need to return or exchange an item, our Refund and Returns Policy below outlines the terms and conditions for a smooth and efficient process. Please note that this policy applies to all purchases made through our official website, prestigejewell.com.
1. Eligibility for Returns
To qualify for a return or exchange, your item must meet the following criteria:
- Return Period: Items are eligible for return within 14 days of receipt. Please initiate your return request within this period to ensure timely processing.
- Condition: Items must be unworn, unused, and in their original packaging, with all tags and protective stickers intact. Any items that show signs of wear, alteration, or damage are not eligible for return.
- Non-Returnable Items: Customized, engraved, or personalized pieces are final sale and cannot be returned or refunded unless there is a manufacturing defect.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to info@prestigejewell.com with your order number, a description of the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your request is received, our team will review it and provide you with a Return Authorization (RA) number, along with detailed instructions on how to return your item.
- Shipping the Return: Pack the item securely in its original packaging and ship it back using a trackable shipping method to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Processing
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed as follows:
- Refund Method: Refunds are issued to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear in your account.
- Restocking Fee: PrestigeJewell may charge a restocking fee for returns on certain high-value or limited-edition items. If applicable, this fee will be communicated at the time of the return request.
- Deductions: Shipping fees (both initial and return) are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.
4. Exchanges
If you wish to exchange your item for a different size or style, please reach out to us at info@prestigejewell.com to confirm availability. Items eligible for exchange must meet the same criteria as listed under “Eligibility for Returns.” If the desired item is available, we will process the exchange once the original item is returned and inspected. Additional shipping charges may apply.
5. Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please notify us within 48 hours of receipt:
- Document the Issue: Take clear photos of the damage or defect and email them to info@prestigejewell.com, along with your order details.
- Replacement or Repair: Once we confirm the issue, we will either replace the item at no cost to you or arrange for a repair. If a replacement is not available, a full refund may be issued.
6. Non-Refundable Items
Please note that gift cards, personalized items, and final sale items are not eligible for refunds or exchanges. Any items purchased as part of a clearance or special sale promotion are considered final sale and are not eligible for return.
7. International Returns
Customers outside the United States are responsible for all return shipping costs, including any applicable customs duties and taxes. International returns must comply with the above return policy criteria and are subject to the same processing timelines.
8. Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page with the effective date noted at the top. We recommend reviewing our policies regularly to stay informed of any updates.
9. Contact Information
For any further questions or assistance with a return, please feel free to reach out to our customer support team:
- Address: 620 Old Kings Rd, Hanna Croix, New York, 12087, USA
- Phone: (518) 731-6920
- Email: info@prestigejewell.com
- Website: prestigejewell.com
Thank you for choosing PrestigeJewell. We appreciate your trust and are here to ensure your shopping experience meets your expectations of luxury and quality.